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配送政策
我们致力于为您提供便捷高效的配送服务，确保您的商品安全快速地送达。
所有订单均通过 J&T Express 发货。
我们的配送政策包括：
- 免费配送：订单金额满20新元即可享受免费配送服务
- 配送跟踪：所有订单均提供J&T Express追踪号码，方便您随时查看订单状态
- 配送时间：新加坡本地订单通常在1-3个工作日内送达
- 配送范围：我们目前仅提供新加坡境内配送服务
退货政策
我们理解有时商品可能不符合您的期望，因此我们制定了公平透明的退货政策。
在原发货日期后14天内退回且保持全新状态的商品，有资格获得全额退款或商店积分。
退货政策详情：
- 退货期限：自原始发货日期起14天内
- 商品状态：必须保持原样、未经使用且带有原始标签
- 退款方式：退款将退回至原始付款方式
- 退货运费：客户负责退货的运费，原始购买时的运费/手续费不予退还
- 特价商品：所有特价商品为最终购买，不接受退货
- 退货流程：请联系我们的客服团队获取退货授权和说明
帮助与支持
如果您对我们的配送或退货政策有任何疑问或疑虑，请随时与我们联系。
联系我们
电子邮件
info@xiangyenons.top
电话
+65 6425 7885
服务时间
周一至周五: 9:00 AM - 6:00 PM
Delivery Policy
We are committed to providing you with convenient and efficient delivery services, ensuring your items are delivered safely and quickly.
All orders shipped with J&T Express.
Our delivery policy includes:
- Free Shipping: Always free shipping for orders over S$20
- Order Tracking: All orders are shipped with a J&T Express tracking number
- Delivery Time: Local Singapore orders typically delivered within 1-3 business days
- Delivery Area: We currently only deliver within Singapore
Return Policy
We understand that sometimes items may not meet your expectations, so we have established a fair and transparent return policy.
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.
Return policy details:
- Return Period: Within 14 days of original shipment date
- Item Condition: Must be in original condition, unused, and with original tags
- Refund Method: Refunds will be charged back to the original form of payment
- Return Shipping: Customer is responsible for shipping charges when making returns
- Non-refundable Fees: Shipping/handling fees of original purchase is non-refundable
- Sale Items: All sale items are final purchases
- Return Process: Please contact our customer service team for return authorization and instructions
Help & Support
Give us a shout if you have any other questions and/or concerns about our delivery or return policies.
Contact Us
info@xiangyenons.top
Phone
+65 6425 7885
Service Hours
Monday - Friday: 9:00 AM - 6:00 PM